Return and Refund Policy

Cancellation of orders

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our # 1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
• You receive the wrong item
• You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

• Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances beyond our control (eg not cleared by customs, delayed by a natural disaster).

* You can submit refund requests within 15 days of the guaranteed delivery time (45 days). You can do so by sending a message to the Contact Us page.