Shipment
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 2-10 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Notice to buyers
The product may vary slightly from the one shown in the photo due to reasons such as light effect, monitors, etc. The photo is for reference only. It is important that you clarify any questions, doubts or special needs before you place an order.
When the parcel arrives, you should refuse to sign to accept the parcel if you find any signs of damage or that the product is broken or crushed, or appears to be different from the product descriptions such as quantity, color, shape, accessories, etc. As an alternative, you may also ask the delivery staff to produce a certificate for the damage and notify the store owner immediately. Buyer is advised to open the parcel to inspect the item before the delivery staff departs. If the product is damaged or does not conform to the product descriptions, you may refuse to sign and return the parcel right away.
Returns
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance
We offer the 1 month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product.
Before returning the items, please confirm the return address and the logistics method with us. And send us the tracking number. As soon as we receive the items, we will repair or exchange them as soon as possible.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
